FAQ

ACCOUNT FAQ

HOW DO I REGISTER/CREATE A NEW ACCOUNT?

You just need a valid email address or use our social login options. Verification code will be sent to your registered email address. You need to input the 6 digit code into the game/app to verify.

I FORGOT MY PASSWORD?

Click 'Forgot Password' in the login screen. You will need to enter your registered email address click/tap 'Get Code' > check your email for code > enter the code into game/app.

CAN'T LOG-IN

Check your connection first. Stable connection is recommended, weak signals can cause connectivity issues. If you signed up using Social login, log in via your registered method. If you forgot password click 'Forgot Password' follow instructions.

HOW CAN I CHANGE MY USERNAME/NICKNAME?

Go to Me > My Account > Pencil Icon below your Profile Picture (Avatar)
 

CAN I CHANGE MY COUNTRY FLAG?

The flag cannot be changed.

CLUBs FAQ

HOW DO JOIN A CLUB?

You need to have the 'Club ID' it's a 6 digit number. Ask your friend or club promoters for the 'Club ID'

CAN I JOIN/CREATE MULTIPLE CLUBS?

Yes, you can create multiple clubs and be a member of multiple clubs. You can swipe to see what clubs you have join/created.

WHAT ARE DIAMONDS, WHAT DO I USE THEM FOR?

Diamonds are only used  for 2 things. 1. Level up your club to facilitate larger capacity of members. Up to 100 members is free. 2. If you want to export your Club Data, you will need Diamonds.

You don't need Diamonds to purchase chips, open tables, buy emojis. 

HOW DO I GET CHIPS?

If you have joined a club. You can request for chips by going into your club lobby, clicking the menu button on the bottom right (Round Icon with 4 squares) > Counter > Click "+" sign next to Chip and input the amount requested. If approved your account will be credited.

If you have created a club. You can send chips to your players including yourself by going to same menu > Counter > Pick the players and send amount desired, or check your 'Chip Request'.

 

IS CLUBGG REAL MONEY SITE?

ClubGG is an online subscription sweepstakes platform with social free to play club gaming and does not provide any real money services. ClubGG has no direct involvement in the operations of clubs or unions.

INDIVIDUAL CLUB OFFERINGS AND PROMOTIONS?

ClubGG does not endorse or sponsor any clubs on our platform. ClubGG is not directly involved with any promotions or offerings made by clubs. If you have questions regarding club promotions or offerings you must contact the club staff directly. We do not provide support for clubs beyond general game/platform support.

WHAT IS A UNION? HOW CAN I BECOME ONE?

Union is a collective group of clubs that share player pool. People from all clubs under the union can play with each other. Union applications are considered on a case by case basis by management. As a minimum requirement, you need 50 members in your club.

WSOP GIVEAWAY FAQ

WHY DO I HAVE TO PROVIDE MY REAL NAME DURING WSOP GIVEAWAY? WHAT ARE YOU GOING TO DO WITH MY INFORMATION?

You will need to provide your real name only if you have won the WSOP Main Event Seat.

We require it to register you to the LIVE tournament in Las Vegas, verify your identity for prize claim eligibility and to submit the winners list to regulators.

I RESIDE FROM A TERRITORY THAT IS IN THE EXCLUSION LIST. WHAT CAN I DO?

Playing from countries/territories listed in the 'Excluded Territories' in the Prize Eligibility means you cannot participate in this promotion. If the territory where you reside does not allow for sweepstakes games, it is then deemed ineligible. If you somehow win and upon verification and checking of requirements you are deemed ineligible, the prize will be forfeited in its entirety. 

WHAT’S THE POLICY ON PLAYERS WINNING MULTIPLE SEATS TO WSOP MAIN EVENT?

Limit one (1) Prize Package per Member player ID. Winner not entitled to any surplus between actual prize value and stated prize value. The Prize Package is non-assignable, non-transferable and is not redeemable for cash. If you have won a SEAT, you cannot win another.

I HAVE MULTI TICKETS. WHAT CAN I DO WITH THEM?

With Stage 2 tickets, you can enter as many Stage 2s as your tickets lasts. Having multiple 'Final Stage' tickets only means you can play the following 'Final Stage' without having to go through Stages 1 and 2 again. You can only enter each 'Final Stage' once. Final Stage tournaments are held as Freezeout format (Single entry only).
 

SITE TERMS OF SERVICE SAYS AGE 18+ WHY IS THE WSOP PROMOTION 21+

You must be 21 years of age or older as of the entry date. This promotion is 21+ because of the minimum legal age required to participate in the World Series of Poker.

I'VE WON A WSOP SEAT. DOES IT INCLUDE A TRAVEL BUDGET?

All arrangements and expenses associated with travel to and from the WSOP Main Event tournament and accommodations, ground transportation and any other incidental expenses incurred in connection with the WSOP Main Event tournament are the sole responsibility of the Prize Package winner.

PASSPORT FAQ

CAN I CASH OUT MY PASSPORT BALANCE FOR CASH?

You cannot cash out / withdraw your balance for cash at any time. It can only be used for events listed under each Passport

CAN I TRANSFER FUNDS FROM ONE PASSPORT TO ANOTHER?

We don't have this feature yet. Each 'Brand' has it's own balance that you can use for that particular brand live events. e.g. WSOP Passport, can only be used for WSOP Main Event. WSOPE Passport, can only be used for WSOPE events.

CAN I JUST SHOW MY PASSPORT  TO REGISTER AT THE EVENT?

No, you must 'Register' within the app ahead of time. This allows ClubGG to register your details with tournament organizers ahead of time.

DO I STILL NEED TO LINE UP AT THE EVENT FOR REGISTRATION?

Yes, while we take care of your buy-in and confirm your details, each venue (Casino/PokerRoom) will have their own policy and procedures for tournament registration. (e.g. you may be required to sign up for Casino membership and present at registration counter to be able to participate) In any case you will need to get your seat assignment ticket at the registration counter.
 

CAN I USE MY PASSPORT BALANCE TO PLAY CASH GAMES AT THE EVENT?

ClubGG Passport is for tournaments only listed on the 'Brand Passport'.

I'VE WON A WSOP SEAT. DOES IT INCLUDE A TRAVEL BUDGET?

All arrangements and expenses associated with travel to and from the WSOP Main Event tournament and accommodations, ground transportation and any other incidental expenses incurred in connection with the WSOP Main Event tournament are the sole responsibility of the Prize Package winner.

ARE THE PASSPORTS GOOD FOR TRAVELING?

While you can't use it as a traditional passport to board a flight with it. It does allow you to travel around different locations to play live poker tournaments.

DOES THE PASSPORT EXPIRE?

No.

CAN I TRANSFER MY PASSPORT TO MY FRIEND?

While sharing is caring. We don't allow transfer of Passports to another user.

WHAT CAN I DO WITH REMAINING FUNDS?

You can keep building and growing it until there is an event you can register under the event list within the Passport.

NO PURCHASE NECESSARY